Privacy Policy

Effective Date: Last updated May 15, 2024

Your privacy is a priority at Central Decor and Cleaning Limited. This policy outlines how we collect, use, and protect your personal data when you engage with our website or services, in accordance with the UK General Data Protection Regulation (GDPR).

1. Who We Are

Central Decor and Cleaning Limited, located at 11 Blackberry Lane, Sutton Coldfield, England, B74 4JE, is a professional cleaning service dedicated to delivering meticulous and high-quality cleaning for residential and commercial clients. We are registered in England and Wales. For data protection purposes, we are the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process various types of personal data about you, including:

  • Identity Data: Full name, title.
  • Contact Data: Residential address, email address, telephone numbers.
  • Financial Data: Bank account and payment card details (processed securely by third-party payment providers, we do not store full card details).
  • Service Data: Details about the services you have requested, including property specifications, preferred cleaning schedules, and specific cleaning instructions.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3. How We Use Your Data

We only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide and manage the cleaning services you request from us.
  • To process your requests for quotes and bookings.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • To send you service updates, invoices, or other administrative communications.
  • To improve our website, services, and marketing efforts.
  • To communicate with you about marketing promotions, offers, and news that we believe may be of interest to you, where you have consented to receive such communications.
  • To detect and prevent fraud and other illegal activities.
  • To comply with legal or regulatory obligations.

5. Data Sharing & Third Parties

We may share your personal data with:

  • Service Providers: Third-party service providers who assist us in operating our business, such as payment processors, IT support, and marketing services. These providers are obligated to protect your information and are not permitted to use it for their own purposes.
  • Professional Advisors: Lawyers, bankers, auditors, and insurers who provide professional services.
  • Regulatory & Law Enforcement Bodies: Where legally required or necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

  • The right to be informed: You have the right to know how your data is being used. This Privacy Policy serves to inform you as such.
  • The right of access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • The right to erasure: You have the right to request that we erase your personal data under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. For any such request, please contact us using the details below.

9. How to Contact Us

If you have any questions about Central Decor and Cleaning Limited's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Data Protection Officer: